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How i8bet Handles the Details Behind Your Account

This page sets out what we collect when you open an account, deposit via Touch 'n Go eWallet, Boost or GrabPay, and move between our sportsbook and live tables. We keep the handling plain so you know exactly what's tracked and why.

Account dataWallet transaction recordsDevice & login logsCookie preferences
i8bet How i8bet Handles the Details Behind Your Account
ASK US DIRECTLY

Reach Us When You Have a Data Question

Team online

Live Chat

Open live chat from your account dashboard to ask about data retention, a cookie setting, or why a wallet transaction appears the way it does on your statement.

Account Help Desk

Use the account help section to request a copy of your stored details or to flag an error in your login or transaction history tied to Touch 'n Go eWallet or Boost.

Email Request

Send a written request through the contact form if you'd rather have a data query answered in writing, including requests to correct or remove specific account records.

KEEPING IT LOCKED

How We Protect What's in Your Account

Encrypted Sessions Your login and wallet pages run over encrypted connections, so details you enter for a Touch 'n Go eWallet or GrabPay deposit aren't exposed while travelling between your device and our servers.
Verification Before Withdrawal Before a withdrawal clears, we confirm the request matches the account holder on file — this step protects your balance and stops someone else from pulling funds out of your wallet.
Retention Tied to Account Activity We keep transaction and login records only as long as your account stays active or as required to resolve a dispute, after which older session logs are cleared from active systems.
Your Right to Request Changes You can ask us to update incorrect account details or request the removal of data no longer needed for your account, and we'll confirm the change once it's processed on our side.

Privacy Policy Questions Malaysia Players Ask

We store your contact information, login credentials, device data, and the transaction history tied to your wallet, including Touch 'n Go eWallet, Boost and GrabPay activity on your account.

We don't sell your data, and we only share what's necessary with the payment provider itself to process a specific Touch 'n Go eWallet, Boost or GrabPay transaction you've requested.

Yes — reach out through live chat or the account help desk to request a copy of your stored details or to correct an error in your login or transaction record.

We retain transaction and login records for as long as your account stays active or as needed to resolve a dispute, then older session logs are cleared from active systems.

Cookies help keep you logged in and remember your display settings, but you can clear them through your browser at any time without losing access to your account itself.

Use live chat, the account help desk, or the email contact form — any of these channels can route a data question or correction request to the right team.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.